Processes – Subject Matter Minute Blog

Subject Matter Minute, Episode #67 – Submitting a Health Claim on Cigna’s Website

The below post is taken from the Video Blog, the Subject Matter Minute. You can view the episode on YouTube if you would like. Find it here: Episode #67 – Submitting a Health Claim on Cigna’s Website

If YouTube is blocked for you or your agency, you can scroll to the bottom of this post to view it from Google Drive. (I would prefer you view it on YouTube, so I know how many people have watched)

You can also listen to an audio version.

Hello Everybody and welcome to another Subject Matter Minute!

So the last episode was on the Cigna Wyoming on Wellness website that makes it easy to find wellness resources. I hope everyone went out and gave it a look. I decided to give one of the services a go and did a few weeks of therapy through TalkSpace. That’s a service that allows you to get therapy in several ways… Video chat, Live chat and regular chat, where you are just messaging when you have the time. To be honest, the first therapist I was paired with wasn’t responding quickly enough for my taste, so I fired her and was paired with another therapist that is great. It was easy to set up and with our EAP, we get 3 “sessions” for free. This can be 3 video chats, or in my case when you are messaging, you get 3 weeks of chatting back and forth.

So… don’t be scared to get out there and use these services.

I also did an episode recently on the “Ideas Festival.” Well, we seem to have a lot of ideas! At the time of this recording, there have been 225 submissions. And I’ve been told that there are a ton of really good ideas. So… hopefully, these good ideas get implemented and those that submitted them get rewarded! Nice work!

Finally, there has been a big change at the Nagy household, but since I’ve already been rambling on, I’ll save it for next time.

So, typically, when we have health related costs, the provider and our insurance chat and everything gets magically taken care of, right? Well, there are a few reasons why this might not happen, and, thus, we might be required to do the magic ourselves. Today, I’m going to show you how to submit a claim on Cigna’s website. (music)

Before I get started, I want to thank Alice Burron of Cigna for being this month’s episode’s Subject Matter Minute. Thanks Alice.

Like I mentioned, there are a few reasons that we may have to submit our own claims on the Cigna website.

While in-network providers are required to submit our claims, out-of-network providers are not. Some will, but some might not. Another reason we will have to submit ourselves is if we get a blood test beyond the free blood chem test at Wyoming Health Fairs. Also, if you get a Covid vaccine and they don’t submit for you. And finally, if you have emergency care outside the US, you can submit the claim yourself. Also, just so you know… you have 15 months after the expense to submit a claim.

Let’s get to it. So, if you haven’t been there before, you want to start at My.Cigna.com. Either register if it’s your first time or go ahead and login. If it’s your first time in a while, you may need to do the two-step authorization code to your phone thing. Then, you may get an annoying page that asks if you want to invite family members to register. I have just been scrolling down and clicking “skip for now.”

Next, go to “claims” and click on “submit a claim online.” Then you choose the appropriate claim. Mine is a behavioral health claim.

As a side note, you can also submit claims for Covid-19 tests here. You can actually claim up to 8 tests a month. But…. today I’m showing you how to submit a medical or behavioral health claim. So, again, click here.

They give you some instructions here. In my case, it’s a claim from an out-of-network provider, so I’m submitting a superbill. You can see the definition of that here. Otherwise, make sure your digital document has these items on it. Then click the “start a claim” button.

Then you choose the family member that this is for, and click next. There’s a few more steps here. Is this Due to an Auto Accident or Work Related Illness/Injury? I’m going to select “no,” and click next. Is the Patient Covered by Medicare? Again, “no” and next. Does the Patient Have Other Insurance/Coverage for this Claim? One more “no” and next.

If you have different answers for some of those steps, like “if it was an accident” or “covered by medicare,” you will need to have further information. However, you will still end up at the same place where you will upload your claim.

So, click on “choose a file.” Select the file from your computer, and click open. You will see the filename right here. Then click “upload file.” You can add multiple files here as long as all of the steps were answered the same. When you are done uploading the files, click next.

Select who you want the payment to go to. Click the checkbox. Enter a name for the claim. I just leave the person’s name and date as they make it. Then click done. Success! You can read the little “what happens next” text, and you can see that a confirmation message has been sent to you.

So that is the process of uploading claims to Cigna. I’ve done dozens of them and have not had any problems.

If at any point you need help, you can click on this contact us link right here, scroll down, and choose from phone, chat or email. I have made several calls to ask questions about other things, and they have always been very helpful and polite. So don’t hesitate to call.

Alright, that’s it for today! I hope everyone is dealing with the spring weather ups and downs well. And if you need some emotional help to get through it, as soon as you are finished submitting your claim, scroll to the top of the page and click on “mental health support” under the wellness menu item, and set up some time with a therapist. You won’t regret it.

Subject Matter Minute, Episode #66 – Wyoming On Wellness Resources

The below post is taken from the Video Blog, the Subject Matter Minute. You can view the episode on YouTube if you would like. Find it here: Episode #66 – Wyoming on Wellness

If YouTube is blocked for you or your agency, you can scroll to the bottom of this post to view it from Google Drive. (I would prefer you view it on YouTube, so I know how many people have watched)

You can also listen to an audio version.

Hello and welcome to another episode of the Subject Matter Minute! I hope everyone is enjoying winter! Now that it’s getting back to winter!

So, I have a couple updates related to two of the more recent SMM’s. After I did the episode on Pet Insurance, I had a couple state employee friends call me out on not figuring out if the benefit is a good deal. One said that he felt let down, and the other said that I’m just a shill for the man.

But anyways. I did some research into pet insurance, which is an optional voluntary benefit offered by EGI. And I would say that it is “fair to middlin’” price wise. I used a comparison site, used a 5 year old black lab for the pet, and ours came in maybe middle low. There were less expensive plans and considerably more expensive plans. And there are tons of them out there. But, just like with any insurance, different things can be covered, so it’s hard to directly compare. I guess my advice is while it’s a solid choice, everyone may need to do some comparison shopping. (Sorry I can’t be more specific, Bobby!)

The other update is on the employee referral bonus. People have been putting this to use! In the first 6 months of the fiscal year, so July through December, the state (HRD?) paid out $30,500. So, about 122 positions filled with folks that were recommended by you. Last year, they paid a total of $18,500 for the full year. So, I guess a lot of you out there have received a chunk of change for getting someone you know a new job. Nice work! I’m hoping that it was the SMM I did back in August that got you all thinking about it.

Alright… let’s move on. Today I want to talk about our Cigna benefits that are showcased on the website Wyoming on Wellness. (music)

For those of you who were around back in 2019, you may remember that I did an episode that covered some of the wellness benefits that we have through Cigna. Well, that was episode #25, and it still holds up. So give it a watch, if you can. Both for that episode and today’s episode, I was helped along by Alice Burron of Cigna. She is the person that does all the Walkingspree events and the wellness initiatives that regularly spread a bit of money around to many of those that participate. Alice is today’s subject matter expert. Thanks Alice.

So, Wyoming on Wellness is a website that tries to make navigating Cigna’s health and wellness resources easier. There is quite a bit of information on the Cigna website, but wellness is just one of the many items. So, if you are looking for help with your financial wellness, your mental health, maybe you need some coaching, want to catch up on the latest walkingspree initiative, etc… Wyoming on Wellness is where you wanna go.

I’m going to take you to the website and give you a little tour.

Here is the Wyoming on Wellness .org website. I’m going to take you through the navigation menu here in a minute, but first let’s take a look at the home page. The slider at the top usually has announcements and can be a good place to get started. Just click through them with the arrows. I would suggest you watch any of the videos on the website. They give you good introductory information on all of the aspects of WOW. This one goes through how to make the most of your benefits. And then they map out the 4 steps to get things moving with the Cigna wellness program. The rest of the home page includes links to the events calendar, links to the FAQ, and contact links. We will hit all of that from the top navigation.

I’m going to go through the main menu items here and then finish out with the “wow care navigator.”

So the first menu item is the Cigna steps which you get to by clicking on the main menu item. These are 4 steps to make sure you are making the most of your health plan benefits. And doing this gets you entered to win gift cards if you register for Walkingspree. They give hundreds of $50 gift cards throughout the year. So get your free blood draw at the Wyoming Health Fairs (you get two free screenings a year), register at mycigna.com to fill out your health assessment, then schedule your annual checkup with your doctor and go through those blood work results. Your results will show up automatically in your health assessment.

Ok, if you go down the menu and click on mycigna, you will get information about the registering step. If you go to the health assessment dropdown, you will get information about taking the health assessment.

Ok, let’s move onto events. Here you will see the events calendar, and be able to subscribe to it as well, if you would like. This is where you can find out about walkingspree challenges, webinars, and other special events.

Ok… let’s move on to the programs dropdown. If you click on the main menu item “programs” you will see this page that has the programs shown visually and has some additional info. So you can navigate from this page or the dropdown menu.

So, as you can see the wellness programs include coaching, financial wellness, Mental Health, Omada and Walkingspree. Let’s check out coaching first.

First of all watch the video. It highlights the areas where coaching could help and how we can get it. Then dig through the page to get the details. There are all sorts of areas where coaching could come in handy, like when you’re feeling stressed or would like to work with a coach to improve your health… for example.

Let’s move on to financial wellness. The first thing you should do is take the financial assessment. It’s free and it’s pretty interesting… I took it. Then sign up for the financial webinars that we put on monthly. And, again, we can get help for stress or anxiety related to finances. And who hasn’t had that!?

Next we will head to the mental health page. There are a lot of resources here. They’ve grouped the resources by topic. Building Resilience, Kids Teens and Families, Opioid Use, and Virtual Therapy. Alot of great stuff here. A few that I find interesting right out of the gate include Talkspace where you can get therapy via text messaging or live video. I think I would like text messaging. Also, there are a couple for children and teens that also include help for the parents… Bend Health and Brightline are similar and both provide healthcare and support for the whole family that includes children age 1 to 17. They both offer accessible coaching, therapy and medication management if needed. We can access these services through an app and through virtual sessions. For folks in parts of Wyoming that don’t have pediatric and adolescent mental health providers, or there’s a long waiting list, these services will give you access to Wyoming licensed and in-network providers. You may hear more about Brightline in the future, so keep your eyes open for that.

The next program is Omada. This is a free program for folks that are at risk for type 2 diabetes or heart disease. There’s a video that explains what it is about. It sounds very effective. I guess you get a wireless smart scale for free that monitors and syncs your weight to an online account. You do have to be eligible to enroll. (just click on the button on the Omada page to see if you qualify).

The last of the Program pages talks about the Walkingspree program. Here you can find out how to set up your account, how to earn points, and what you can win. I find the walkingspree challenges to be motivational. Makes me want to get out there and at least walk. And the more points you earn, the higher your chances of winning one of those gift cards!

Ok and finally… they have an FAQ page that has a ton of info on it, a podcast page where there will be monthly podcasts added… including one this month where I talk about benefits with Alice Burron of Cigna… so at least check that one out. 🙂 And then a contact page.

To finish things out let’s take a quick look at the WOW care navigator. This is pretty cool. If you come to the site with a problem but don’t really know where to start, just click here. With a few questions, you can be guided to the information and/or resources you need.

So, that’s a lot of information, I know… and to top it off, we also have another EAP that offers similar services. Look back at episode #41 for information on that.

The bottom line is that we have access to anything we might need in the wellness area. And it’s for our entire family. Do your research and find what you need to improve your situation, or your life.

Subject Matter Minute, Episode #65 – Ideas Festival

The below post is taken from the Video Blog, the Subject Matter Minute. You can view the episode on YouTube if you would like. Find it here: Episode #65 – Ideas Festival

If YouTube is blocked for you or your agency, you can scroll to the bottom of this post to view it from Google Drive. (I would prefer you view it on YouTube, so I know how many people have watched)

You can also listen to an audio version.

Hello, and welcome to another Subject Matter Minute, I’m Matt Nagy, thanks for joining me!

Well, the votes are in, and……. I didn’t listen. I’d say an overwhelming majority of you told me to just shave my head clean. But, apparently, I’m not ready. So…. thanks for your input, and we will see what happens down the road.

You guys mind if I vent for a second? Skip ahead if you don’t have time. I’m guessing a bunch of you went to the University of Wyoming and stayed in several of the finest rentals the town has to offer. I lived in some pretty serious junk back in the day. Well, the slumlord issue certainly hasn’t changed.

My daughters are both renting from the same outfit, but different places. The younger of the two has a place that has a ton of old, original windows. So, in the summer she roasted. I mean roasted. And now in the winter, even with a space heater going all night, she can’t get it past 60 degrees.

My older daughter lives in this tiny house. (not an actual tiny house) You would think it would be nice and cozy…. But it’s not. The heat doesn’t keep the house warm at all. Same deal, can’t even get to 60 degrees. Well… I walked in the door a bit back and found her supplementing her heat with the electric oven. I did the dad thing and told her it was dangerous and would cost her even more, but it reminded me of one of my places in the 90’s.

We had baseboard heat and it was costing around 160 to 170 a month for electricity. Back in the 90’s! Well, we weren’t paying for gas, so we would crank all of the gas burners, put a fan in the doorway and blow the heat into the living room. Talk about dangerous! But, the moral of the story is that nothing has changed. You either gotta have a lot of dough or you have to wear alot of clothes! Thanks for listening….

Alright, on to the goods….

For those of you who were around back in 2020, how many of you remember getting an email about a program designed to get ideas from employees about ways to save the state money, improve processes, etc? I remember it, and I remember being very skeptical. I remember thinking that, you know, it’s always about money. And even though they were offering financial incentives, I figured they would probably be laughably low. The program immediately went off my radar. Well, the state did eventually reward some folks for their ideas. And…… it was more generous than I thought it would be. And… the state is bringing it back, so today I want to talk about the Ideas Festival. (music)

Before I get started, I would like to thank Erin Williams, our HRD Administrator, for getting me all the information. She is today’s subject matter expert. Thanks Erin.

For those of you who have been around forever, you may remember the same program, with a different name back in the late 80’s through the 90’s. In that 11 year span, they gave out just over 10,000 dollars to 31 people. They also gave out 40 days of leave to folks that saved smaller amounts.

Then they revamped the program in 1999. That year alone, they gave out just over $7,000 to 9 people, and 51 days of leave to others.

The program was called STAR back then, for Saving, Tips And Rewards. Like I mentioned earlier, the most recent program is now called the Ideas Festival. The email I remember, back in 2020, garnered 1340 proposals. For this round, they gave out just under $10,000 to 13 people, with one person receiving $3000 by themselves and another getting $1,350.

The cool thing about this program is that it is the state taking advice from those on the ground. Those doing the work. Those getting their hands dirty… either for real or figuratively. All those conversations you have had with your co-workers about, “if only we did it this way,” or “you know… things would run a lot better if…” Those daily conversations could turn into cash in your pocket.

However…. That part is really just about money, right? Pinching pennies, saving the state money, yada, yada, yada. Well, this time they are expanding the program to include awards for people that come up with ideas or projects that simply make the state a better place to work. Kind of a “culture change” award. The awards won’t be based on money saved. And thus, it’s not all about money… it’s about quality of life. This is my favorite program of the 2 for sure. This one makes me feel good. It takes the focus off the money and puts it on happiness.

Don’t get me wrong, I really like them both. Who wouldn’t want some extra cash? And afterall, I am a taxpayer, and would generally like the state to work with less where it makes sense. But… we all have to spend a huge chunk of our lives working, and every attempt to make it less arduous is a plus in my book.

So, the “if you save us money, we’ll give you money” aspect of the challenge rewards people up to either 5% of the total saved, or $5,000, whichever is less. So, $5,000 is the max reward. And they will give out rewards to the chosen projects up to the program budget.

For the culture change part of the program, the rewards will most likely be non-monetary. Admin leave days are on the table for sure, but there may be other rewards. Yet to be determined. There’s no limit on the number of “culture change idea” awards. The state can give out as many as they deem are worthy.

So, if you and your co-workers have had ideas that you thought could never happen, the ideas festival is the time to propose them. Even if it seems like there is a barrier, be it money, time, or bureaucracy, this is the program that could get it pushed through.

Start writing up your plan and keep your eyes open for the announcement. HRD should be sending out the form and instructions very soon.

That’s it for today’s Subject Matter Minute! Hope everyone had a fabulous Christmas and a fun new year. And here’s to an unusually warm winter so my kids can stay comfortable in their own homes.

Subject Matter Minute, Episode #62 – PMI Evaluation Score/Rating

The below post is taken from the Video Blog, the Subject Matter Minute. If it’s a little hard to read, it’s because it’s taken from the spoken word. You can view the episode on YouTube if you would like. Find it here: Episode #62 – Performance Evaluation Score

If YouTube is blocked for you or your agency, you can scroll to the bottom of this post to view it from Google Drive. (I would prefer you view it on YouTube, so I know how many people have watched)

You can also listen to an audio version.

Hello and welcome to the Subject Matter Minute! And welcome to summer! I think. It rained all day Sunday and really hasn’t broken 70 here in Laramie, but… maybe that’s keeping the mosquitos away!

So the last episode was on Flexible Work Schedules. I have heard from many of you that this really sparked some conversations. And that is fabulous. It may make some supervisors’ jobs a bit harder, but shouldn’t we all be working towards satisfaction with our jobs? And flexibility is definitely top of the list as far as job satisfaction goes. So keep working on it…

So, I don’t know if you’ve noticed, but there is a lot of PMI stuff going on right now. Everyone is finishing up last year’s PMI and now we are starting up the next evaluation period… and all in a brand new system. Gotta love it, right? Please try not to hate on HRD… this WILL make things better down the road. We are going to be just like the other big kids with a system that ties all the essentials together.

And now… to top all this PMI stuff off, for the second year in a row, a portion of our raises will be based on our PMI evaluation score. And that’s what I want to talk to you about today… our performance evaluation score. (music)

Before I dive into this, I want to thank Rebecca Kouba for being my subject matter expert for this episode. She has been bustin’ her hump making the new Neogov Performance system work for us. Thanks, Rebecca…

So… understandably, there is some confusion out there about the PMI scoring. We have all been raised with the A through F scoring mentality, right? And that makes it hard to see a score of 2 out of 4 as being good. Seems more like a 50%… or an F, right? Well, trust me, a score of 2 out of 4 in our system is good… quite good.

Ok, first of all, let’s talk about how our scores are calculated. As you have heard, we now are being rated on 7 competencies. Everyone is being rated on the same 7 competencies. Each competency rating carries equal weight. In order to get an average, numeric values are associated with each rating. An Unsatisfactory rating is equivalent to a point value of 0, a Growth Necessary rating is equivalent to a point value of 1, a Meets Expectations rating is equivalent to a point value of 2, a Commendable rating is equivalent to a point value of 3, and a Superior rating is equivalent to the point value 4. Each numeric value is used to compute the average or overall score.

Let’s practice. Let’s say I receive the following ratings:

Communication: Growth Necessary
Customer Service: Meets Expectations
Judgment and Decision Making: Meets Expectations
Team Player: Commendable
Accountability: Meets Expectations
Professionalism: Commendable
Leadership: Meets Expectations

Now let’s put in the numerical equivalents. (add numbers to the above list)

You add up all the numbers and divide by the total number of competencies…. Which is 7.

So, as you can see, I will receive an overall score of 2.14. (1+2+2+3+2+3+2 = 15; 15/7 = 2.14).

Ok, now let’s look at the chart to see what that average means. You can see that I’m safely within the “Meets Expectations” area on the chart.

Ok, so as I mentioned before, to many, the score of 2.14 out of 4 seems like a lousy score, and again, to many, the term “meets expectations” doesn’t seem all that good as well. Well…. Here’s the deal with “meets expectations.” It means that you are a great employee! You are doing what you were hired to do and you are doing it well.

The actual definition of an overall rating of Meets Expectations at the State of Wyoming is this: Employee is a highly valued contributor who performs all essential functions of the job successfully. Employee consistently sustains an effective level of performance. This individual reliably performs position duties. This individual is comfortable with responsibilities and often is described as the “norm” – a solid performer. Employee is doing adequate work within the scope of their classification.

Again…. A valued contributor! Let’s be honest, this is where most people at the state should fall in the ratings. If everyone at the state got meets expectations, and it truly matches their output, then this organization would be running like a finely oiled machine. Not that it’s not…. 🙂 I just don’t know if it is or not. Depends on who you talk to.

While we are here, let’s explore the other overall ratings to see what they mean. As you saw before, meets expectations is a numerical score of 1.5 to 2.4. You can see where the others line up here. Let’s just say that instead of that “growth necessary” for communication, I rocked a “superior.” Superiors are worth 4 points, so that bumps my score up to 2.6. As you can see that gives me an overall score within the commendable area. Someone who scores as commendable, to put it briefly, exceeds the position expectations, and performs exemplary work within the scope of their classification.

If I were to have the most motivated year of my life and score an overall rating of superior, that would mean that I had made “outstanding and remarkable contributions constantly.” And that I had “performed at a level that was astonishing and was often working outside the scope of my classification.”

Ok, let’s go the other direction. If I had scored between .5 and 1.4, I would have a ‘growth necessary’ rating. This means that my work was inconsistent and that I was not quite living up to expectations.

And finally, if I just decided to blow everything off and basically not do my job at all, I would get an ‘unsatisfactory’ rating. Luckily, we have very, very few employees that got this rating last year.

Just so you know, a large majority of us fall into the meets expectations and commendable area.

If you want more details about the different ratings, I have linked the “rater chart” in the show notes.

Ok… that’s it for today. I hope this helps clear up some confusion, and helps some of those that didn’t feel so great about their evaluation ratings. Now go out and finish up last year’s PMI and get next year’s started!

Subject Matter Minute, Episode #60 – Vision Benefits 2023

If YouTube is blocked for you or your agency, you can scroll to the bottom of this post to view it from Google Drive. (I would prefer you view it on YouTube, so I know how many people have watched)

You can also listen to an audio version.

Hello All, I hope you all had a fabulous holiday and that you got to use some of that hard-earned vacation time! I took on a challenge during the holiday season. A buddy of mine and I installed a new steering rack in my 2004 Toyota Camry. This is no small task. That’s why the shops wanted to charge around $2000 to get it done. Well, I bought the part, and with a little help from our friend, YouTube… we got it done. Quite a feeling of accomplishment! My buddy is a bit more confident in the auto repair arts, so he convinced me that we could make it happen, and by golly, we did. You gotta love YouTube, right?

So, I started making this show 5 years ago. Time flies… And because of that, I decided that I really needed to go through all the episodes to make sure that the information was still correct, and correct anything that wasn’t. So, for some things, that means completely removing, or hiding, the video. For instance… we no longer use Saba Talentspace for our performance evaluations. I had several videos showing the online processes for that software. So, I’ve now hidden those. Some just have small tweaks that I can add a new voiceover with some text or something to highlight the small changes. Others are just going to have too many changes to deal with without completely redoing them.

Well, episode #1, longevity pay is still the same, nothing has changed. We still get $40 per month added to our pay for every 5 years of service. Check out the episode that started it all.

Episode #2 was/is Vision Benefits. As I went through it, I tried hard to come up with ways to patch it up, but besides the changes, the episode just wasn’t all that great at covering the benefit. So… today, I’m going to redo the episode on Vision Benefits. (music)

While I mostly got my information from the VSP brochure, (which is linked below) I did, of course, have Employees’ Group Insurance look things over and make sure I didn’t misspeak or leave anything out. So thanks to this month’s Subject Matter Experts, the whole crew down at EGI.

So, the first thing to know about our vision benefits is that these are voluntary benefits. This means that the state does not pay for them, we do. We don’t have to have them. They are voluntary. So, I hope that I can help you decide if this benefit is for you or not. I will say that just an eye exam at our doctor costs $242.00 without insurance. Right now, at current rates, the most an individual employee, paying for coverage only for him or herself, (not paying for a family) the most they will pay is just a smidge over $100 a year. So, the math works out.

One other thing to know upfront… There is both a waiting and a commitment period. If you don’t select vision when you are first hired, or if you drop it, you have a 1 year waiting period before you can sign up. Also, once you have selected it, you must pay for the coverage for a year.

The covered components with our vision benefits are eye exams, glasses, and contacts. A new addition since I last covered this is something they are calling Essential Medical Eye Care. I’ll go into that as well.

As far as your exams, glasses, and contacts go, there are two different plans to choose from. Cleverly named Plan B and Plan C. It’s anyone’s guess where Plan A went. First I’ll cover what both plans give us and then I’ll cover the differences. Both plans give you a $10 exam every 12 months. Ok? So, it’s a $10 copay. That’s for the basic exam. Both plans also now have what’s called “essential medical eye care.” This covers additional exams and services beyond routine care to treat immediate issues from pink eye to sudden changes in vision or to monitor ongoing conditions such as dry eye, diabetic eye disease, glaucoma, and more. Each exam will require a $20 copay.

Both plans will get you a set of prescription glasses for a $25 copay. Actually, there are 3 different scenarios. If you just want frames, you pay a $25 copay. If you just want lenses, you pay a $25 copay. And again, if you want full glasses (frames and lenses) you pay a $25 copay. It’s always just going to be one copay.

But here is where the two plans split. With Plan B you have a $170 allowance for the cost of the frames. This means that after the $25 copay, VSP will cover up to $170 of the cost. With Plan C, you have a $190 allowance. Then… because frames can be quite expensive, you will get a 20% discount on the amount above the allowance for both plans.

Ok, and here is another difference between the two plans. With Plan B, you can only get new frames every 2 years… so 24 months. With Plan C, you can get them every 12 months. So, if you have a small child that’s good at snapping your frames, you may want Plan C. Or if your style preferences change more than they should, again, get plan C.

Now, this difference is just with the frames. You can get new lenses every 12 months with both plans.

So to sum that up a bit… you pay a little bit less with Plan B, monthly, and you get a little bit less.

Keep in mind that the lenses that are fully covered are fairly simple lenses. There are a whole bunch of “lens enhancements” that are going to cost you more. VSP claims that you get an average of a 30% discount on these, but they can really add up quickly. The best way to deal with this, if you are trying to keep your costs low, is to log in to the vsp website at vsp.com and see how much they cover for things you might want. Might even make sense to bring that list so you know how much each of those add-ons that they are selling you cost. Cause they will ask.

Ok, next is contact lenses. There is no copay for contacts, and the same allowances apply. So for plan B, you get a $170 allowance and for plan C you get a $190 allowance. You can get the allowance every 12 months for both plans.

If you want to, you can also get non-prescription sunglasses instead of glasses … with the same allowances and time periods. So, every 2 years for Plan B and every 1 year for Plan C. So, if you take care of your glasses, and/or your eyes don’t change too much, you can get some nice sunglasses instead.

There are a few other benefits, like discounts for laser corrective surgery and higher allowances for special (ie. expensive) frames that they are partnering with, discounts on additional pairs of glasses, etc…

Like most things insurance, you will need to use an in-network provider. You can find your providers on the VSP website. I’m going to give you a quick tour of that in a minute.

Please keep in mind that this video is being created at the beginning of 2023. Prices and numbers will change. The easiest way to find the current cost of the vision coverage is on the a&i website. You can find that info below.

Once you have vsp coverage, the best way to see what you benefits are, and to see if you are eligible for new glasses, or whatever, is to login to the vsp site. I’m going to show you that now: (quick site tour)

This is the VSP website – vsp.com. First time here you’re probably going to need to create an account otherwise you log in. That brings you to your dashboard. One thing you need to know here is that you can switch members here. Right here it says switch member if you have family coverage you might want to look at somebody else’s coverage. I’m not going to switch but I’m going to show you how… shows you the drop-down of my family. I’m not going to do it I’m going to bag out and I’m going to look at just for me.

There are a lot of things you can see here… your benefits, your most recent doctor, your claim history, you can manage your account, and all that. I’m not going to show you everything but I’m going to show you where you can look at your benefits so you have an idea of what kind of coverage you have, where you are at in the timeline, and all that. I’m going to click “view your benefits” …you can also switch your member in here again, but you’re going to have to “review your benefits” now to get to this area.

This area basically shows you everything I have said in this video. You can go down through here and see where you’re at and what your coverage is. My exam… I’m eligible on February 1st so I’m not quite eligible, my co-pay is only ten dollars all right, frequency every 12 months. This is actually a contact lens exam which I did not mention in the video but that might cost up to sixty dollars to get that done… if you’re already getting contact lenses you won’t have to do that. The retinal screening is also something I didn’t mention but it’s that thing we’ve all dealt with where you can either get a free one by dilating your eyes or you can get the fancy one and that can cost up to $39. Now we’re down here to what I was talking about… the prescription lenses. I’m eligible for my lenses every 12 months, $25 copay.

Here are all the enhancements that I mentioned. It says here you should expect to pay no more than the following costs. This is what I said you might want to print out or write down and take with you because they’re going to ask you “do you want this, do you want that” and you’re going to go “uh uh I don’t know” so bring that along and at least you’ll know how much it’ll cost you if you do. Frames $25 copay for just the frame… I’m in Plan B so it’s every 24 months… I have a 170 dollar allowance for that. You can also click here if you want to get some much more expensive frames… you’ll get a higher allowance for that. If you keep going down you can get contacts instead of glasses, you can see what your coverage is… this is the Essential Medical Eye Care that I mentioned. It says that I’m eligible, the co-pay is twenty dollars per office visit, and then it continues on. Shows you that you can get an average of 15% off of Laser Vision Care and so on. This is a great place to come see if you’re due for an eye exam, if you’re due to get glasses, and to see all the benefits that you have with VSP.

Ok! Hopefully I’ve helped those trying to decide if they want vision or not and also helped some of you out there that need a refresher on our vision coverage. I’m going to keep going through the early Subject Matter Minutes to see what other ones need to be redone, so keep an eye out for the next email. Also… don’t forget that you can learn anything on youtube! Alright, thanks for joining me on the subject matter minute, I’ll see ya next time.

Subject Matter Minute, Episode #59 – Open Enrollment Changes 2023

If YouTube is blocked for you or your agency, you can scroll to the bottom of this post to view it from Google Drive. (I would prefer you view it on YouTube, so I know how many people have watched)

You can also listen to an audio version.

Hello and welcome to the Subject Matter Minute, I’m Matt Nagy, thanks for joining me! I started putting this episode together last week when the weather was still perfect. Has everyone else been enjoying the most perfect fall ever? It may be coming to an end now, but, I can’t believe I had to work last week. There should be a “perfect weather” holiday. Right? (maybe that’s a good retention strategy the state could consider?) anyways… I digress…

Speaking of nature… I want to show you guys a little video of my wife’s office in Steamboat. The quality is really poor, but you’ll get the idea. (Bear Video) The whole family! I guess they were trying to make an appointment! It would be cute except I just read the article about those two wrestlers who were attacked near Cody. If you haven’t read it, search for it… it’s quite a story.

Ok, now that I told you to go outside to enjoy the weather and then basically told you to stay indoors, cause, well, bears…. Let’s get to the content!

As you SHOULD know… we are nearly halfway through Open Enrollment for 2023. And while a month ago might have been better, now still seems like a good time to talk about a few open enrollment changes. (music)

So… open enrollment starts on October 1st and goes through the end of November. This is the time that you can add, drop, and/or make changes to the benefits that we all get through Employees’ Group Insurance. The changes that we make take effect the following year. So the changes we make now are put in place for the 2023 calendar year. While you can go view your benefits on the portal, nothing needs to be done if you aren’t making any changes. However, don’t forget that flex medical and daycare has to be enrolled in each year if you wish to participate.

It seems like for me, the only thing that I sometimes change is the flexible spending account amount. Although I did drop short-term disability last year as I figured I had accrued enough sick leave to cover the short term.

Otherwise, you can go in and change your health insurance deductible,
elect or drop preventive dental and/or the optional dental (if the 3-year waiting rule is met),
you can elect or drop basic and voluntary life insurance (in limited amounts and possible underwriting),
elect, drop or change your vision plan (if waiting period/commitment period met),
elect or drop ambulance coverage (if waiting period is met),
elect or drop short term disability or long-term disability,
elect flexible spending accounts for 2023 .
and finally, add, drop, or change dependents where appropriate. (documents may be needed!)

There are some small changes that will go into effect in 2023. If you recall, vision insurance had a waiting and commitment period of two years. This meant that if you didn’t elect it when you first were hired, or you dropped it, you had to wait 2 years to get it. It also meant that once you elect it, you had to keep it for 2 years. That period has been reduced to 1 year.

The benefit for optional dental has been increased from $1500 to $2000 per calendar year. So if you have optional dental, delta dental will pay up to $2000 for things such as crowns. This is a good thing for me, as my teeth are all sorts of cracked up!

Also, the maximum you can use for the medical reimbursement went up from $2700 to $2850. So, if you are always maxing that account out, you can bump up your monthly amount a bit.

Please keep in mind that I, by no means, have gone through all the details. Sometimes documents are needed, and sometimes you need one thing to get another. There are other waiting periods. But those are details that I’ve gone through in other Subject Matter Minutes, I’ve put links to the appropriate ones below. I have also included a link to a video taking you through the entire portal open enrollment process below. Of course, if you have real questions, important questions, please contact EGI. (contact info on screen)

Finally, please don’t wait until the last minute to get this done. EGI business hours are Monday – Friday 8 am-5 pm, so while we can submit an online enrollment until midnight on 11/30, if you experience any errors or technical problems, there is no way to get assistance after hours. Alright? We are given 2 months to get this done, so get in there and make it happen.

Alright, that’s it for today! But before I go, I want to give a shout-out to Travis McGinnis of Big Piney. It was great chatting with you at the UW football game the other night! It’s great meeting cool state employees like you. Now, everyone… go outside before winter hits…get on your bike, go on a hike, sit on your porch… wait, unless there have been bear sightings nearby.

Subject Matter Minute, Episode #58 – ESS Software Update Introduction

If YouTube is blocked for you or your agency, you can scroll to the bottom of this post to view it from Google Drive. (I would prefer you view it on YouTube, so I know how many people have watched)

You can also listen to an audio version.

Hello and welcome to another Subject Matter Minute! It really is fun doing this show, and by far, the best part is running into you guys on the street. Not a month goes by without someone recognizing me and chatting me up a bit. All you guys are so nice to me and positive about the show. Honestly, I’m lucky to get regular feedback from you, cause I know that doesn’t always happen for folks, and I really hope that somebody is giving you the love out there for what you do for the state. So, know that, at least, I appreciate you and I know that you work hard regardless of the positive feedback, or lack thereof that you get.

Ok, let’s get to it. Before we start, I want to thank Kris Quick and Eydie Trautwein of the Auditor’s office for getting me the information and alerting me to the upcoming Employee Self Service software updates. (music)

The Auditor’s Office utilizes software that most of us are familiar with for accessing things like our pay stubs, W2s, pay details, pay deductions, and more. Known as ESS or Employee Self Service or for managers, manager self service. A large portion of us also uses it to track our time with the timesheet feature. Well, as we all know, while it’s totally functional, it’s not the prettiest thing to look at and it’s somewhat lacking in intuitiveness. Right? Well, as part of an upgrade to the Auditor’s payroll and financial system, we are getting an upgrade to these portals, as well. The biggest changes are that the system “looks” more modern and is easier to navigate, and there is now only one portal or login. Meaning you no longer have to log into separate websites for manager self-service and employee self-service. This new single website will be public facing meaning you can access it on any internet connection.

We are giving this overview to you a bit early, as the project’s go-live date isn’t until March of 2023. I can sense the anticipation out there!

So, all the information you have access to now like paystubs, W2, and benefit details will still be available in the new system. But you should be able to find the information more quickly, because of the improved navigation.

One of the things I’m looking forward to most is the coming improvements in the timesheet and leave request portion of ESS. For example, we will be able to freeze columns while we scroll across the timesheet and I’m being told that the ability to copy from a previous timesheet has been improved.

Managers will see some improvements as well! You will have greater access to your employee’s information, including being able to view current as well as historical timesheets, employee emergency contact info, and assignment details. Timesheet and leave request approvals have been simplified, which includes the look of the timesheet being the same for the manager as the employee. Now, I’m not a manager, so I’m just assuming that these are improvements for you guys. 🙂

Here are a couple of screenshots of what the new home pages will look like for the employee and manager roles in the system. Each role will have a navigational video embedded right on the home page so you will have access to these resources, regardless if it’s a weekend or after hours.

In the top left of the screen, you will see a 9-square grid of quick links that will take you directly to the most used pages or resources. Then surrounding the 9-square grid will be an assortment of widgets to assist with approvals, profile information, and calendars.

Employee Role View

Manager Role View

Again, these changes will not go into effect until March of 2023. Over the next six months, the State Auditor’s Office will be sending out further communications and videos to help prepare everyone for the change. Kris and Eydie, who I mentioned earlier, are very excited about the new look and feel and added functionality of the system, and hopefully, it will help us all out while we are in there, navigating through all of our financial info.

For more information, contact the State Auditor’s Office at (307) 777-7831 or go to their website here: https://sao.wyo.gov/upgrade/.

That’s it for this subject matter minute… Like I mentioned at the beginning… I’m looking forward to running into more of you guys out on the street, so don’t hesitate to say hello! See ya then!

Subject Matter Minute, Episode #57 – Introduction to NEOGOV

If YouTube is blocked for you or your agency, you can scroll to the bottom of this post to view it from Google Drive. (I would prefer you view it on YouTube, so I know how many people have watched)

You can also listen to an audio version.

Hello and welcome to another Subject Matter Minute, I’m Matt Nagy, thanks for joining me! So there’s been a new development in the Nagy family recently. (felt like it was time for an update) Due to the physically debilitating nature of Dental Hygiene, which is what my wife does, she decided that she needed to reduce her hours. Unfortunately, that didn’t work for the Dentist she had been working for for the last 10 years, so she started looking around. We found that there were a ton of jobs available in Colorado. Like most sane people, we love Steamboat and Tanna was able to snag a great job there. So, yeah… she’s commuting to Steamboat now. Kinda crazy, I know! She works 3 days a week, which means she leaves early morning Tuesday and comes back to Laramie Thursday evening. The only reason we can pull this off is because we have some friends who have a second home outside of Steamboat and for a nominal fee, they let Tanna stay there two nights a week. She loves it, so what can you do? It’s our new reality.

Alright… for this episode, I want to thank HRD’s very own Jared Hanson for helping me out with the information. Thanks Jared, as always! Today we are going to talk about a new suite of software by a company called Neogov.

So, what is Neogov? All of us have, obviously, applied for a job at one point or another for the State of Wyoming, right? Well, if you did so in the last 10 years or so, the website that you used is Neogov. Neogov is the current system utilized to build job postings, advertise jobs, and collect applications. The system is managed by the Department of Administration & Information – Human Resources Division, but is obviously used by many more. Up until this point, this is all Neogov has been used for. Well, after a tedious RFP process, the state’s use of Neogov is expanding.

Some of you may recall a few years ago, hearing something about the Government Efficiency Commission. This commission was tasked with identifying opportunities in state government that could increase efficiency and reduce costs. As a result of these efforts, many recommendations were made – one of which was consolidating HR systems. All of us are familiar with the PMI system, Saba Talent Space. This was the system we had been using to complete performance evaluations. This video is not about that process – I know we all have mixed feelings about that. Instead, this video is to prepare you for some upcoming changes in PMI and other areas as a result of HRD’s efforts to consolidate systems.

So, what does all of this mean to you and I? You may have seen something from your HR team during the PMI Planning Phase about Saba Talent Space going away. This is indeed true. As I mentioned, HRD completed multiple RFPs over the course of the last year –and– Neogov was selected as the vendor, not only to use them for what we have been using them for… recruiting, but also for conducting performance evaluations. As we speak, the PMI Continuous Improvement steering committee group is meeting to discuss changes needed with PMI and how these can be incorporated into the new Neogov system. In the meantime, PMI is on hiatus. (I’m guessing some of you look a little too happy) Look for more information to come from the committee as decisions are made.

I’m sure that this means more training to come. One of the hats I wear (besides this amazing show) is training, so yes, sadly for many of you, I enjoy creating training. As many of you supervisors remember from the previous PMI training. The part that I’m most excited about, and that you guys might be the least excited about is that Neogov will be providing the State of Wyoming a new learning management system. This is where trainers put training. It allows trainers to build courses and conduct statewide or agency-specific training. This won’t change how you access certain training. ETS still has its own training platform and many agencies offer job-specific training utilizing a variety of platforms. So, this won’t be a one-stop shop…at least initially… we hope to eliminate some training platforms over time. HRD is building a training unit that’s part of HR Centralization so there will be more workforce development and HR compliance training available in the future. Once built, these opportunities will all be found in Neogov.

The changes that include Neogov don’t stop there. Other modules that are in the plan include onboarding and eforms. I’m sure everybody has had a different experience, positive or negative, as it relates to onboarding. This is something that HRD hopes to improve with HR Centralization. Neogov should make the process more efficient and hopefully make the experience a positive one for all the new employees.

Eforms is document and workflow management software. It is HRD’s hope that manual forms can be converted into an electronic format using this software. Yes – it’s about time!

Unfortunately, I don’t have a sneak peek for you at this time (that will be a future SMM), but if you are interested in learning more right now, feel free to visit neogov.com. (I put some links below) They have a full list of all their products and some good reading material about the modules mentioned.

Again, this process has just started. As timelines and other expectations are established, they will be shared. In the meantime, if you have any feedback about HR systems or processes used in the past, please let someone on your HR team know. We will be using Neogov for many years to come and are hopeful that this system will work for everyone, not just HR- employees, supervisors, everyone.

Alright, I gotta go. I promised my wife that I would telework from Steamboat this week – she’s been missing me a bit – so I got to get my pile ready as we leave at 5:30 in the morning.

Oh…. one last thing. There are two fabulous state employees out there that are getting hitched this weekend. I want to say congratulations to Seth and Laura! Can’t wait to celebrate, and sweat, with you guys in the 98 degree weather of Thermopolis! Bye everyone…

Subject Matter Minute, Episode #56 – Pre-Retirement Checklist

If YouTube is blocked for you or your agency, you can scroll to the bottom of this post to view it from Google Drive. (I would prefer you view it on YouTube, so I know how many people have watched)

You can also listen to an audio version.

Hello and welcome to the Subject Matter Minute! I appreciate you!

My last episode was on the upcoming raises. Well, you should all now know how much you got. I’m really hoping all of you fabulous, hard-working state employees were pleasantly surprised with what you got. I had low expectations, so that helped. (giggle) But I was pleasantly surprised. Now let’s cross our fingers that there is more money in the next couple of years to add to that and get us closer to the mid-point of our pay grades. Remember that even though it hurts, high gas prices can be good for state employees!

Alright, before I get started, I want to give a shout-out to a couple of state employees that I met at the Laramie Brewfest during Jubilee Days. Hello to Lisa of DFS and Tasha of Game and Fish. You guys are a hoot! My wife and I had a great time drinking with ya and cracking ourselves up! Am I right??

Ok, let’s get down to business. We’ve all heard the expression, “the great resignation,” right? You might even be sick of it right now, but…. Apparently, a ton of people are getting out of the game. And while right now, due to the state of the stock market, might not be the best time, if you are ready and thinking about it, WRS has a pre-retirement checklist to help you get there. …and I’m very envious of you.

Before I hit that checklist, I want to hit a couple of items that are the same, both for folks that are retiring and folks that are just moving on to another employer. Of course, we hope that never happens, but we realize it’s going to happen from time to time. First of all, whether you are retiring or just moving on, know that HR will be in touch. Not only because I’m sure there are probably a few things you need to return, but because they also want to hear from you. In fact, most will conduct what’s referred to as an exit interview – this is your chance to be honest with HR about why you are leaving. Regardless, along with an exit interview, there are a couple of items in the Personnel Rules and the Compensation Policy that pertain to retiring.

Chapter 11 of the personnel rules, which covers separation, goes over notification procedure, rescinding notification, and failure to notify. So first of all, when you decide that you are leaving the state and/or retiring, you need to provide written notification to your supervisor specifying the date and time of your resignation. Of course, you want to do it as far ahead as possible, and the rules mention that if you notify with less than 2 weeks, without good reason, you will not separate in good standing. This only matters if you want to go back to work at the state. Still, it’s kinda rude to give less than two weeks’ notice. Also, if you change your mind before the resignation date that you set, you can change it with the approval of the agency head. So if you are getting cold feet, or the stock market is doing even worse, you can push it back. 🙂

The Compensation policy goes over how you will be paid for the leave you have accumulated when you retire. First of all, you will be paid for all of your annual leave… at your hourly rate. For sick leave, you will be paid for 50% of what you have, but only up to 480 hours. So if you have an ungodly amount of sick leave, you are still only going to get a max of 480 hours.

Longevity pay is an interesting one. First of all, you will get longevity pay for the month that you quit/retire no matter how many days you work that month. So, you work 2 days, you get your longevity pay for that month. Second, you also may get what’s referred to as a Longevity Payout. This combines your annual and sick leave paid out and applies the number of hours as if they were hours worked. So… if your annual and sick leave balances add up to an equivalent of a month’s time, or several months, you will get longevity pay for each of those months.

Also, you will get paid for any comp time you have remaining.

An exempt employee will get paid for any unused Paid Time Off.

And finally, if you have any other type of leave accrued, use it before you leave or retire. You will lose those hours. So, leave like wellness, personal, or admin leave.

And one little fun tidbit here… if you get paid out for your annual and sick leave and then decide you can’t stand retirement and get rehired within 31 days of your retirement, you will have to pay all that money back. So…… don’t do that.

Ok… so that covers the personnel rules and compensation part of retiring. Now let’s hit this checklist that WRS puts out. It’s approximately 8 things to do before you reach your retirement date.

At 6 to 8 months from retiring, you need to request an estimate of your pension benefits. You can do that on the website or you can give them a call. Now, if you are planning to retire on the “earliest date for unreduced retirement benefits” then WRS says you need to contact a Benefits Specialist for final verification of the Rule of 85 date within 3 months prior to terminating your job. … just to make sure you got it right. You can find your earliest date for unreduced retirement benefits at the bottom of page 1 of your statement.

Next… if you are planning to keep the state insurance, health and dental, through EGI, then you need to contact EGI 3 months out from retiring.

You should also consider social security and medicare. If you are eligible for social security benefits and want to start receiving them when you retire, apply approximately 3 months before. Go to www.ssa.gov or contact your local Social Security office to do this. If you are Medicare age eligible and wish to apply for Medicare, those benefits can also be applied for at: www.ssa.gov. (Click on Menu at the top and click Medicare under the Benefits section).

There is another option for your annual and sick leave benefits. You can defer them into your 457 deferred compensation plan. If you decide to do this, after careful consideration, a completed final Deferral Authorization of Accrued Leave Payouts Form must be submitted to WRS the month before your last working day. The form is on the WRS website.

Speaking of the 457 Deferred Comp plan… you should think about this account as well. Everyone should at least have a little bit in there as they match $20 a month… right? Ok, well, first of all, you don’t have to do anything with it right away. But if you do want to start withdrawing funds, go ahead and contact WRS about it. And just so you know, you will be required to start taking distributions from your 457 account in the calendar year that you turn 72.

And finally… 2-3 weeks before retiring, you can submit your pension application. Please make sure that your termination date is submitted and set before you do this. You may submit your pension application by logging into your pension account or by printing off the pension application from the website.

If you are getting close to retirement, first of all, I envy you sooooo much. But secondly, there are a ton of things to consider! Hopefully, this gives you an idea of the state-related things that you need to think about. But, no matter what, I would get on the phone with WRS to make sure you are checking all the boxes.

Alright… thanks for watching! Keep enjoying this fabulous summer and I’ll see you next time!

Subject Matter Minute, Episode #49 – ETS Customer Portal

If YouTube is blocked for you or your agency, you can scroll to the bottom of this post to view it from Google Drive. (I would prefer you view on YouTube, so I know how many people have watched)

You can also listen to an audio version.

Hey, hey, hey! Welcome to another episode of the Subject Matter Minute. I’m Matt Nagy, thanks for joining me.

So, this is episode #49, and since we all love round numbers, we are going to count the next episode, number 50, as something special. I’m planning on an unusual episode that hopefully is entertaining, and I’m giving away prizes. Here’s how the prizes are going to work. After viewing episode #50, anybody who wants a chance to win will need to make a comment in the show comments, letting everyone know what their favorite part of the episode is. If you do this, you will be entered into the drawing for several gifts. If you get someone else to subscribe to my channel (that wasn’t subscribed before), and they respond to your comment telling me they did so, you will get another entry. The subscriber will also get an entry. Also, if you email me directly, and tell me how much you love the show, you will get another entry. Ok? I will remind everyone of the rules during episode #50 as well.

Today’s topic is about something that I hope you don’t have to use very often. A very large segment of our workforce at the state spends at least some time on a computer or dealing with technology in one way or another. We have an entire agency that is here to help us when things go wrong or if we need to figure out what type of technology we need. Obviously, that’s ETS. (Enterprise Technology Services)

Today I’m going to talk about the Customer Portal. (music)

If you’ve had problems before, you may know the 2 ways that we’ve contacted ETS in the past. Email, at Helpdesk@wyo.gov and via phone at 777-5000. Well, now there is a third way, and perhaps, a better way to contact them. Naturally, your first question is going to be, “Why? Why not just call or email them?” Well, I asked them that too. For one thing, the portal does more than just allow you to contact ETS for help with issues or requests for tech. You can search a knowledge base for answers to typical problems and/or questions. You can check for outages, and as a little bonus, they’ve added a section that has links to commonly used State websites.

Personally, I think it’s better than a call because I don’t like to talk on the phone. And it’s better than email because you are putting the issue or request directly into the system and not waiting for ETS to do it when they receive your email.

All right… whether you think it’s better or not, I’m going to show you where it is and how to use it.

To get to the portal, go to this address either on your computer or your device: https://service.wyo.gov/. I’m going to go through it here in a minute.

If you are logged into your computer with your Active Directory login, you will be automatically logged-into the Service Portal. If you are accessing the portal through a non-state computer,

you log in with your Active Directory login credentials. This is the info that you use to login to your State of Wyoming computer. If you do not have these credentials because you are not a State employee, contact the help desk and they will get you lined out.

To get to the portal you go to service.wyo.gov which actually reroutes you to this page. This is the page you’ll see, and then use your credentials to log in, or if you’re already logged in on your computer at the state you will automatically come to this page. This is the support portal.

Right away you can see the most important things right here: request something, the knowledge base, and get help. Get help is actually an incident. You can also see the navigation up here at the top where you can see my incidents, my requests, the knowledge base, and a nice little helpful thing right here I want to mention right away is the tours button. Each important page, which would be get help, knowledge base, request something, and this home page has a tour that you can start. That’ll take you through and show you how to use the system, so if you don’t use this for a long time after you watch this fabulous video you can always use that to reacquaint yourself.

First of all, let’s talk about the difference between requesting something and getting help or logging an incident. You use the request something when you need something new; a new service or something like that or if you need a new computer, new software program, or a new printer. Get help is an incident or something that was working before but is no longer working… something that is broken.

The knowledge base is a nice place to start because they’re adding helpful information in there about common problems or common incidents that perhaps you can fix yourself.

Other things to notice down here… if there are some announcements that ETS finds important they’ll put them down here. I’ve been told that if there’s an outage it’ll more than likely be up in the top area in bright letters letting you know what’s going on. Lesser announcements will be down here. Here are some top-rated articles from the knowledge base, basically the ones that people are looking at the most. And then you can see your open incidences and your open requests over here.

And finally down below all that they have some handy links for you; typical or important Wyoming links, your saba, your PMI, your retirement pension, your payroll ess… just a nice place to be able to go to all those from.

Let’s go into request something. So you can see these are the popular items, but you can also see all the things over here. So when you click on request something it’ll take you to this page but these are all the requests as well, so you could check out software and applications… and I can get software installation here, I can request a quote for something. Firewall patching… don’t know what that is, hotfix application, don’t know what that is, but perhaps you do. And then hardware. Hardware installation, another request to quote, and then other request is something if you don’t see anything that really fits your situation you use other requests. There’s also the communication and network area if you need a new desk phone, you need a network port activated or something like that. So most of these things are in here… most of the things you typically need are in here. But if not, you can do other requests.

However, before you do that, you can also search for categories. For instance, let’s search for printer here. This brings up the two possible printer results. And this does bring us to a broader point… you can search anywhere. So if you search on the home page that’ll bring up the two things we saw before as well as the knowledge base articles. Then if you go into the knowledge base that’ll bring up the knowledge base articles. So it brings up the appropriate thing for the area that you’re in. It’s probably better to do a little searching as opposed to just using the other category when you’re doing a request or an incident. So do a little searching first.

I’m going to go back to the home page. When you come in to get help or log an incident it actually goes to the same area but it starts off on can we help you. Create incident… anything that used to work and is now not working is an incident.

I’m going to say that I am going to request something and I’m going to request software installation. This is what shows up, not very many things to fill out which is nice. Obviously, some things are required… the red dots. They’re also showing the required things over here; as you do them they’ll disappear over here. You can read the instructions here on what to do so.

I’m going to say I want Microsoft office. I’m going to put in the key for the software if we’ve already purchased it or something like that… or the license number. I’m going to say yes I’ve already purchased it. Now typically this will auto-populate when your name shows up, however, my situation was a little different so I’ve got to find my agency which is right here. Install location… put in that information. Preferred install time of day… I’ll be there in the morning. In this situation, you probably don’t need to add any attachments but I’ll show you one that I’ve done before where I did add attachments for a request and you’ll see what that looks like. Once you fill all that out you see that all the required things are now gray and these are gone over here. I’m gonna go ahead and click request.

Now, this pops up… you can add additional information if you want to, or if you need to, you know special instructions like, you’ll have to talk to the front office person to get into my office if I’m not there, blah blah blah. So make sure that’s correct.

If you’re requesting for somebody else, which you can do, you would have done it here, but then you also need to put their name right here, because it auto-populates with your name. Then I’m going to hit request. That submits it and that brings it into the request. There’s a number right here in case you need to let them know what that is if you’re discussing it on the phone or by email. And it shows that it’s opened just now, and where it’s at in the process. So that is doing a request. Your information is going to be over here. The things you input and the things that they input are going to be on this side… it’s a conversation, it goes back and forth as you go through the process.

I mentioned that if you want to add attachments to perhaps show screenshots of the issue or any other attachments that you might need, that they show up in your request or incident. Let’s go into my requests. So my request is something for our online learning area… this is what I typed in and then I attached three different screenshots to show what I’m talking about. That’s how that works. Then at any time, you can type a message here to add more information, so if something comes up down the road before they’ve fixed the issue you can add more information by typing your message in that line and hitting send.

Now I’m going to do get help which is an incident. This is going to be exactly the same but I’m going to create an incident. It’s a little bit less information. This is kind of urgent and then you put in as good a detail as you can what the incident is… my computer’s restarting randomly… that’s not good! So that’s all there is to it here… I’m going to hit submit. My incident is now created, and here’s the incident. When you do this you will get an email telling you that you filled these things out. As you can see I got one here for my request, so you can always click on that to see it. You can see the open requests down here. I have a software installation. You can look at it that way or you can go up to my requests. So it shows Microsoft office, the license information, and all that. And now you can see I also have the email about the incident… it shows exactly what it is. It looks a little different than a request. You can also go to my incidences and click on it there and see it as well.

After you submit an incident or a request the first thing you’ll notice is that it gets assigned to somebody right up here and when it’s in progress the state will be in progress or open. These were pretty easy so they remoted into my pc, installed the software, and closed the ticket because it was as simple as that. That’s the Microsoft office. Then the incident where my computer was randomly restarting… same deal, it was assigned to somebody at ETS, that was the first thing I saw, and then they said we ran windows automatic troubleshooting, and the problem appears to be fixed. So that was all automatic… didn’t have to come to my office or anything. If, on the software installation or something that needed somebody in office they probably would have first commented and said okay let’s schedule this for next Wednesday at blah blah blah, but since they didn’t have to they simply fulfilled the request and closed the ticket. Now you can see it’s closed and complete.

I have all these emails… this was the software installation it was done, and then my computer randomly restarting… I got that one, it’s been resolved, and it appears to be fixed. So it’s all resolved.

Now when an ETS tech closes out a request or incident you will receive an email like I just showed you, and the request or incident will disappear from your list. So now if I go into my incidences that incident is gone. And then the requested items same deal. The one that I just made today is gone now.

If you go to your home page you’ll notice that your open incident is still there… my computer is restarting randomly. This will stay in this for seven days even though it’s closed and then it’ll disappear from here. If you need access to the information in the future you can always click on the link in the resolve email that you received to access the details. In the future you’ll be able to close out an incident or request yourself, so keep an eye out for that functionality, but for now, ETS needs to close the incident or request.

Ok, folks, that’s the ETS Customer Portal. Get in there and use it. They may already be tired of me using it by now.

Alright… remember that the next episode is the big #50 celebration. Watch it, comment, and you might get some swag! As always, thanks for watching the Subject Matter Minute, I’ll see ya next time.